SHIPPING & RETURNS
Committed to Quality
Every STILL HERE piece is produced with care and inspected before shipment.
Because many of our collections are produced in limited quantities and our operational model does not allow for discretionary returns, all sales are final, except in the case of verified manufacturing defects.
Thank you for supporting a brand built on resilience, remembrance, and the belief that every story deserves another chapter.
Shipping
Most orders are made to order and typically take 2–7 business days to prepare before shipping. Please allow up to 10 business days during busy periods or for items requiring additional production time.
Items in the same order may be fulfilled from different facilities and arrive in separate packages.
Tracking information will be provided when available once your order ships.
Delivery times are estimates and are not guaranteed. STILL HERE is not responsible for carrier delays, weather, customs processing, or other circumstances beyond our control.
International customers are responsible for any customs duties, taxes, import fees, or other charges required by their country.
Returns & Exchanges
We do not accept returns or exchanges for:
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Incorrect sizing
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Change of mind
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Buyer preference
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Duplicate orders
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Shipping delays outside our control
Please review sizing information carefully before placing your order.
Defective Merchandise
If your item arrives with a verified manufacturing defect or shipping damage, we're committed to making it right.
To submit a claim:
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Email stillherecrew@gmail.com
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Within 14 calendar days of your purchase date (not the delivery date)
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Include your order number
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Include clear photographs showing the issue
Claims submitted after the 14-day window may not be eligible for review.
Approved claims may receive a replacement, store credit, or refund at STILL HERE's discretion.
Damage resulting from normal wear, improper care, misuse, or accidental damage is not considered a manufacturing defect.