FREQUENTLY ASKED QUESTIONS

Still Here began with one story.It was created in memory of Kulo—a father, brother, artist, and friend whose life was marked by love, creativity, struggle, and resilience.While his story inspired this brand, Still Here exists for anyone carrying something heavy. Whether you're grieving, healing, rebuilding, staying sober, surviving trauma, chasing recovery, or simply making it through another day—you belong here.This isn't just clothing.It's a reminder that your story isn't over.

It means choosing tomorrow. It means continuing after loss, addiction, depression, heartbreak, violence, failure, grief—or whatever life has thrown at you. Still breathing. Still fighting. Still growing. Still Here.

Every purchase helps us continue building Still Here.Your support allows us to create future collections, share meaningful stories, maintain community resources, and grow a brand rooted in resilience, remembrance, and hope.

Our focus is building Still Here and the community surrounding it.As the brand grows, we hope to support additional initiatives and partnerships that align with our mission.

We currently ship throughout the United States and to many international destinations. International customers are responsible for any customs duties, taxes, or import fees required by their country.

Orders are typically prepared within 2–7 business days before being shipped.Once your order ships, you'll receive tracking information by email.Delivery times vary depending on your location and shipping carrier.Items in a single order may ship from different locations and arrive in separate packages at different times.

Orders begin processing shortly after they're placed, so we're generally unable to cancel or modify them once submitted. Please review your order carefully before completing checkout.

All sales are final. We only replace or refund items that arrive with verified manufacturing defects or shipping damage. Please see our Shipping & Returns page for complete details.

Email stillherecrew@gmail.com within 14 calendar days of your purchase date (not the delivery date) with: Your order number A brief description of the issue Clear photographs showing the defect We'll review your claim and, if approved, provide a replacement, store credit, or refund.

Not always. Some products intentionally feature distressed artwork, vintage washes, or slight printing variations that make each piece unique. These characteristics are part of the design and are not considered defects.

Questions? Email us anytime at: stillherecrew@gmail.com

To get your items to you as quickly as possible, we fulfill orders from the location best suited to each product. This means items in a single order may ship from different locations and arrive in separate packages at different times. You'll receive a tracking number for each package. No additional shipping charge is applied for split shipments.